St Regis Sucks Customer Reviews and Feedback
St. Regis Hotels & Resorts is a luxury hotel chain that is part of Marriott International.
A customer shares her experience on TripAdvisor, "We had an amazing weekend at the St. Regis Mexico City. The staff was incredibly kind, attentive and helpful until....... we left all of our luggage and shopping bags in the hotel lobby for the entire day, we picked the bags up late afternoon and switched to another hotel for a conference. By Monday morning we realized we were missing a brand new iPad, women’s designer shoes, and a necklace. Taken from three separate bags. The hotel said there was nothing they could do! I think being the St. Regis there is something more you could do. Clearly, there is a bigger issue at hand. Please be aware of your belongings and keep everything in the safe while they wine and dine you and play nice to your face."
Server (Former Employee) says"One of the worst place to work. Manager is sucks. Doesn’t know anything.. I don’t understand how the guy was hired. Heavy Spanish accents.. . I don’t recommend."
Engineer (Former Employee) says"This job offers no benefits no medical or dental Cons: management team are not trustworthy nor fair and rude cold environment to workin"
Engineer (Former Employee) says"Be more professional start that first then I would have to see it’s so much they need to work on it’s ridiculous . Communication is a must also someone that understands thermodynamic Cons: None"
valet employee (Former Employee) says"a job is a job though amen. unless you have the skill to do whatever you cant complain but at some point there should be a turning point. Cons: no breaks or benefits"
Front Office Manager (Former Employee) says"Toxic work environment; from the top management down. Tried to get help repeatedly. They only care about their beloved reputation - they do not care if there are issues with their staff."
Staff (Former Employee) says"There is apartheid in the working culture! Treats the non locals from Supervisory to rank & File level so low, favoring more hard headed, less experience but arrogant locals staffs. The management were held on the neck by the locals! They hired a Recreation Manager with poor leadership, zero knowledge on Psychology to handle staffs- supported by a Spa Director who is deceitful, pleasing the higher management and blaming her downline just to cling on to her position. Cons: Working Culture- Discriminating, no job training, No clear path where the company is heading at!"
Director of Housekeeping (Former Employee) says"it the beautiful place to work and hardest part is the distance from my home. Cons: none"
Auxiliar general (Former Employee) says"Buena empresa, más el personal ejecutivo deja mucho que desear, política de puertas abiertas con oídos sordos, te despiden injustificadamente. Cons: Te acusan de cosas que no hiciste para despedirte"
Manager (Former Employee) says"Union property but the line staff are great hard workers and honest. Go in and do your best and the workers will help you grow and learn. Great hotel Cons: Upper management"
Rounds Cook (Current Employee) says"I have been working as a cook here for a year in the dc location they have terrible work life balance i cant get 40 hours because of ridiculous schedules imposed by management, career and advancement is nonexistent there are no training programs related to your field and non of your educational background is taken to account terrible absentee management Cons: Management, no work life balance"
HOUSE KEEPING (Former Employee) says"a typical day at work was a day i was appointed as a leader of the group and i learn how to take care of workers and the management is so poor and my co-workers are very good to me why the hardest part of the job is the transportation system and the most enjoyable part of the job is that, the workers work in a team. Cons: long hours"
Chef (Former Employee) says"None. Worked 16 hour days while upper management went home at 5pm everyday."
Housekeeping Attendant/Coordinator/Inspector (Former Employee) says"STRESSFUL. Very competitive. Working in a 5 Diamond/ 5 Star hotel is very hard and they demand so much for so little pay. It was one of my worst experience in my life."
Butler Service Desk Call Centre (Former Employee) says"* Multitasking Cons: Graveyard shift"
Server (Former Employee) says"Management was unorganized, unprofessional and lack of business and hours. Disrespectful to their employees to the point where a lot of them quit. Disrespectful to their guest."
Security Guard and Valet Attendant (Former Employee) says"They are out of order there.No type of real team work to get things done"
Banquets Kitchen Supervisor (Current Employee) says"Very poorly run, management didn't promote positive work environment a lot of work politics. Too many people not taking account of their own actions would much rather blame the next person or next department. Cons: People"
Stagista receptionist (Former Employee) says"albergo di lusso che dà la possibilità agli stagisti giovani di conoscere il mondo degli alberghi a 5 stelle, ma che conta troppo sulla presenza di questi ultimi. il personale è poco adatto a questo tipo di ambiente. Cons: troppi stagisti"
Front Office Supervisor (Former Employee) says"It was not a very good experience, but it was balanced. The hotel had a lot of things to fix and micromanagement was one of the biggest problems at that hotel."
Room Attendant/House Person (Former Employee) says"16 rooms was the typical day. My manager was well organized with the assignments. The co-workers were welcoming, but the management was corrupted. We were paid cash for hours worked, through the job. I had never experienced anything like that. I was worried that I wouldn't get paid at times"
Current Employee - Front Desk says"I have been working at St. Regis Hotels part-time Cons: Racist towards blacks advancing, favoritism"
Former Employee - Non-Executive says"I worked at St. Regis Hotels full-time Cons: If you are not an executive, you are overworked and underpaid. Failing company, poor benefits."
Former Employee - Anonymous Employee says"I worked at St. Regis Hotels full-time for less than a year Cons: If you're thinking about working here full time with an "office" job, don't. It may seem like a luxurious job...but behind the walls that guests don't see is an old, outdated enclosed office space that is surrounded by snobby people. I was so excited to work here and thrilled to be at the best resort but it was the most depressing experience of my life. They didn't value the work that I did, upper management always took credit for my work, my ideas were never considered, and not once felt valued. This resort is now the "Monarch Beach Resort" but until upper management changes, behind those walls: it's the same hell."
Current Employee - Anonymous Employee says"I have been working at St. Regis Hotels full-time Cons: people that work there are RUDE & CATTY! very hard to move up unless you hangout with management. pay for parking 50 million orientations"
Current Employee - Operations says"I have been working at St. Regis Hotels full-time for more than a year Cons: Lack of trust from the management for staff thinking the staff will try to cut corners with time. No proper compensation and management is always seen shouting at staff. Totally unprofessional. Everyone does not dare to speak up as afraid will suffer effects."
Former Employee - Sales Representative says"I worked at St. Regis Hotels full-time for less than a year Cons: - poor leadership management - toxic work environment - old staff keeps information and unwilling to share - no SOP - no trainings - too much work politics - long unpaid working hours - GM and HODs keeps changing in less than 2 years"
Former Employee - Server says"I worked at St. Regis Hotels part-time for less than a year Cons: The lowest morale of ANY workplace I have ever worked at in hospitality or otherwise. Can't speak for the other departments in the hotel but the restaurant outlets are disorganized, badly managed/run, and definitely not the same calibre of "fine dining" that I've had the pleasure of working at in the past. Not even close. Constantly understaffed, lack of resources, lack of tools, lack of supplies, lack of information, lack of support. They drive away good people due to terrible upper management and those above upper management seem to be completely blind to it or just don't care. Who can guess. In orientation, they try to sell you this idea that you are a valued, empowered employee that the company cares about when the exact opposite has been demonstrated time and time again. Long, painful training process that doesn't teach you a thing. Be prepared to teach yourself. Management lacks the essential skills to relate to staff and to be good leaders which takes a very special kind of person and skillset to motivate and inspire a team. They expect you to work crazy long hours like a robot and expecting you to forgo outside obligations such as school, other work commitments, family, friends, life in general. Zero respect for our lives outside of work. Understaffed and working overtime every day. Work/life balance non-existent. If you don't know your rights, as someone else pointed out, then be prepared to be used. Breaks are too short for hours worked or non-existent and against the law. Hours scheduled, too long and against the law. Inadequate days off to recharge, and, dare I say it again, against the law. Will change schedule without 24 hours notice, against the law. Etc etc etc. You get the picture. Who's policing this? Apparently, no one because everything is running amok. Standards? There is protocol but it's not followed across the board in a consistent manner. Fair and equal treatment? Don't expect it. Be prepared for false allegations, and one-sided truths. Also, management will often berate you in front of customers to our embarrassment and to the horror of the guest. Management prone to grabbing you when they dislike something you have done. Note to management: Keep your hands to yourself. Respect personal space! Have any feedback or constructive criticism? Don't bother wasting your breath. You get a strong sense that your voice doesn't matter, you have no business contributing anything, nothing gets done anyway, and you'll feel the frustration big time. Do you take pride in getting the job done autonomously? Ha! Not here. Micromanagement is rife! They don't trust in your ability to get the job on your own. Have on several occasions witnessed egos, unprofessionalism, sarcasm, and condescension from management. They expect one thing from you but don't lead by example. Beware, if you value working in a place that treats you with respect! Great management is supposed to motivate, inspire, engage, and retain its staff! Not here. The company culture of this place is the worst!!!! So much more to be said, but you get the picture, I hope. NOTE TO MARRIOTT (if you're reading): Employees don't leave Companies, they leave Managers! You have a problem at the St Regis, Toronto location. Many, many staff have come forward to HR and the union with complaints. Nothing addressed. Shame on you. Don't forget, your employees are also potential customers and you should treat them with the same level of respect as your guests. Would never recommend anyone to stay at a Marriott property out of principle."
Former Employee - Guest Relations says"I worked at St. Regis Hotels full-time Cons: Higher level people mostly have lot of attitude towards Executives and associates. Lower the confidence, less appreciation, they won't see what you are going through, dropping home after work is huge problem as they mostly don't have cars on time, accommodation given by company is soo far that you have to waste your time travelling 2 3 hours, hr is slow about this, whatever you do your work is less appreciation less, no care for staff"
Current Employee - Anonymous Employee says"I have been working at St. Regis Hotels full-time Cons: All problem will come to you.. everyone is playing taici"
Former Employee - Anonymous Employee says"I worked at St. Regis Hotels full-time for less than a year Cons: Workplace environment overall lacks respect and trust for individuals. Too overworked as one person is required to do jobs for 2 - 3 people. Lack of communication leads to major frustrations as expectations are not set out properly for everybody's agreement and understanding. Management allows politics to continue ie: bullying and favoritism. Owners are giving the team there a really hard time making it difficult for everyone. No work life balance at all. Expected from hotel line, but I feel that the management does not even have much empatthy for individuals with families."